FAQs (Frequently asked question)

What information do you collect?

We ask questions about you, your loan and your financial situation (income, assets and debts). You may want to gather your pay stub or last year's tax return before you start completing the forms. If you're refinancing your mortgage or looking for a home equity loan or line of credit, we need to know about the terms of your current mortgage, how much you owe and how much you want to borrow.

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How secure will my information be?

System uses secure technology to ensure that the data you send us is protected, confidential and secure.

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Will you share or sell my information?

At Revolution, your personal privacy and the security of your personal data are a primary concern of ours. Revolution believes that you should be aware of who we are, the types of information we may collect on our Web site, and what we do with your personal information. Your information will be shared with the lender(s) with whom you are matched so that they can respond to your request.

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Can I mail, email or fax in my request?

Revolution is committed to sending your financial information to Lenders quickly and accurately. Using mail, email or fax would introduce the possibility of transcription errors, unnecessary delays and additional costs - which would reduce the benefits of using Revolution! That is why we only accept loan requests through our online forms or over the phone where we can confirm the information you provide.

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How will I find out about my loan offers?

Revolution will send you an e-mail with each lender’s loan offer(s) when the lender responds, usually within minutes. When each Lender makes their decision, we will notify you via email. You will receive an email for each lender making an offer with the details of the offers.

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If I enter my email address incorrectly, how will I find out about my loan offers?

It is critical that you enter your email address correctly when completing a loan request. We use email to communicate with you when Lenders make a decision about your loan request. Revolution is not responsible for any errors or delays in responding to a loan request caused by an incorrect email address provided by you or other technical problems beyond reasonable control. However, if it's been one business day since you completed your loan request and you haven't received an email, you may still get offers and they will be e-mailed to you as soon as available.

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What if I don't have an email address?

System is designed to notify you via email that you have received a response from a Lender. If you don't have an email address, you can get one for FREE through web-based services such as Yahoo!, Snap and HotBot.

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How do I compare loan offers?

It's important that you evaluate all of the terms of each offer before you choose the one that's best for you. Compare the interest rate, APR, points, loan amount, loan term and other details of the loan offer. Please use our online calculators to help you make your decision.

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How can I update my email address?

Please contact our Customer Care Department to correct or update your email address.

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Why am I having problems accessing your Web site?

If you received the "User Session Not Available" error message, your "cookies" may not be enabled. If you are using Internet Explorer, please follow these steps:

• Open your browser
• Click on Tools on upper tool bar
• Select Internet Options
• Click on Security tab
• Select Custom Level
• Scroll down and check to see that Cookies are enabled
• Click OK

• Open your browser
• Click on Edit on upper tool bar
• Select Preferences from the drop-down menu
• Click on Advanced
• Verify in the box that "Accept All Cookies" is checked
• Click OK

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What if I don't want to give you my social security number?

We request your social security number to ensure that we receive accurate information from the credit reporting agency. Our Lenders evaluate the information they receive in your loan request as well as the information contained within your credit report. For these reasons, we encourage you to enter correct information in the social security field. If you are worried about privacy, please check our privacy policy to see how Revolution protects your information.

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